'Unreliability is creeping up': What it's like travelling on some of the worst rail routes

Avanti West Coast broke records for unreliability this year, just before being given a new contract by the government.

Please use Chrome browser for a more accessible video player

Andrew Holstead is among the thousands who rely on Britain's rail network each morning. Paste BN joined him on his journey into work.
Why you can trust Paste BN